Frequently Asked Questions

Yes. PTFE hoses are available in constructions suitable for many food and pharmaceutical applications, with:
Temperature ranges typically from approximately –54 °C to +232 °C
Excellent resistance to many acids, bases, solvents and other aggressive media
Options for stainless steel or sanitary-type fittings

Material and technical information from manufacturers can be provided to support compliance and audit needs.

Yes. Custom hydraulic assemblies are a core offering.

Basic process:
Specification review – Application conditions, pressure, temperature, media, length, routing and fitting types are reviewed.
Recommendation – A suitable hose type, fitting combination and safety factor are proposed, taking into account relevant standards.
Fabrication and testing – Hoses are cut, assembled and, when required, pressure tested. Documentation can be provided if specified.
Delivery and support – Guidance is available on routing, bend radii and replacement intervals. Specifications can be kept on file for future reorders.

Typical standard lead times:
Common assemblies: a few working days
Complex or special-order items: dependent on material availability

Typical service expectations:
Bangalore Metro – Same-day delivery possible for in-stock items and orders confirmed before the cut-off time.
Karnataka – Many locations served within 24–48 hours, depending on the specific destination and mode of transport.
South India – Commonly 48–72 hours for standard shipments; faster options may be available if urgent.
Rest of India – Usually 3–5 working days via standard courier or transport, with options to expedite where needed.

Exact lead times depend on product, stock level and location.

Standard arrangements:
Payment terms are usually confirmed at the time of order.
Short credit periods may be offered to approved customers in line with MSME norms.
For custom or high-value orders, part or full advance may be required.

Details that can be agreed:
Credit terms and limits (subject to assessment)
Project-based or milestone-based payment structures
Terms that align with the customer’s procurement policies and relevant regulations

For payment and account questions, contact:
info@gitamarketing.com or +91 9845162515.

Yes. Volume pricing is available for:
Large single-order quantities
Regular monthly or quarterly consumption
Long-term projects with known total requirement

To evaluate volume pricing, provide:
Product type(s)
Estimated quantities and frequency
Approximate time frame (e.g. 6 months, 12 months)

Options may include:
Rate contracts
Scheduled deliveries
Stocking plans for frequently used items

Warranty:
Products carry manufacturer warranty against defects in materials and workmanship, subject to the specific product and conditions of use.

Typically covered:
Manufacturing defects and workmanship issues
Products not meeting dimensional or specification requirements under normal use

Not covered:
Misuse, abuse or use outside the specified conditions
Normal wear and tear
Incorrect installation or modification

Returns:
Returns are usually accepted where the wrong product was supplied, where there is a confirmed defect, or where damage in transit is reported promptly.
Custom or made-to-order assemblies are generally not returnable unless there is a confirmed error or defect.

For any warranty or return discussions, customers should provide:
Order or invoice reference
Product details
Description of the issue and, where possible, photos

Contact: info@gitamarketing.com or +91-98451-62515.

For in-stock components:
Orders placed before 2:00 PM: same-day dispatch is typically possible, especially within Bangalore.
Orders placed after 2:00 PM: dispatched the next business day, or expedited where feasible.

For custom assemblies:
Lead times depend on complexity, but expedited fabrication can be discussed for urgent requirements.

Emergency hotline (24/7):
+91 9845162515 (Proprietor – direct contact)

When calling the emergency number, you can expect:
Real-time stock checks
Discussion of feasible alternatives if exact items are not available
Coordination with couriers or transport options